POSITION SUMMARY:

Under the direction of the Service Operations Manager, the Service Superintendent will supervise, maintain, and coordinate the Service Dept. Responsible and accountable for labor and material costs for service. Supervise all service personnel. Responsible for the initiation of and maintaining service routes to provide service for all job locations and equipment.

The essential functions of the position include, but are not limited to the following:

• Supervises, schedules, trains all service personnel.
• Oversees all service maintenance, repairs, and chargeable orders.
• Approve all P.O.'s issued to assigned technicians.
• Provide the technicians with a weekly maintenance schedule that supports MEUS maintenance standards or contract specified maintenance hours.
• Compiles supervisor surveys, at least annually.
• Approves time tickets prior to payroll or recording functions.
• Visits jobsites regularly to evaluate maintenance standards.
• Communicates with customers to resolve complaints.
• Resolves technical problems.
• Performs inspections of elevators and equipment as required.
• Survey all prospective service accounts and provide any information to allow sales staff to properly bid the project for maintenance/including pre maintenance costs, obsolete equipment, and proprietary equipment issues.
• Support to Service Sales in pursuit of sales goals. Prepare material and labor costs for open orders and billable repairs.
• Maintain excellent customer relations.
• Manage field operations to meet business plan targets.
• Manage field operations to meet quality and reliability targets.
• Attend all mandatory quarterly / monthly maintenance meetings with customers.
• Provide sales staff with open order ideas.
• Monitor and review new construction turnover projects for quality and completion.
• Recapture units lost on maintenance.
• Delivery of small parts and equipment to contract sites.
• Assist in the maintenance of adequate service inventory.
• Perform other job functions as necessary.

EDUCATION AND EXPERIENCE:

• 5 years’ experience in elevator business, field or office, beneficial.
• 5 years’ experience in customer relations or related experience in interpersonal relations or crisis management.
• Bachelor’s degree beneficial.
• Elevator field experience beneficial.
• Valid driver’s license with acceptable driving record

The pay range for this position at commencement of employment is expected to be between $120,000 and $165,000/year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions based on achieving individual performance and/or sales metrics, incentive compensation and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these additional compensation and benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

We are an equal employment opportunity employer. All employment decisions are made without regard to race, color, religion, sex, pregnancy, breastfeeding or related medical condition, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity, gender expression, domestic partnership, physical disability, mental disability, medical condition, genetic characteristic or information, military or veteran status or other legally protected status (except when one of these criteria is a legally permissible bona- fide occupational qualification).

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the Company, or (c) consistent with the Company’s legal duty to furnish information.

To view the EEO is The Law Poster and the supplement, please visit www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

To view the Notice to Job Applicants and Employees regarding San Francisco's Fair Chance Ordinance and the Know Your Rights poster please visit www.sfgov.org/olse/sites/default/files/FCO%20poster2020_0.pdf

Applicants with a disability who need assistance with the application process may contact Human Resources by email at employment@meus.mea.com or by calling 714.229.3813.